Refund & Return
- 1. All the products go through rigorous quality and shelf life checks before they are dispatched. Moreover, we help in tracking all your orders until it reaches to your doorsteps.
- 2. At YMH, we try giving our best and ensure that each and every customer is satisfied with our products.
- - If you have received a damaged product
- - If you have received a wrong product
- - If the products have crossed its expiry date
- 3. In such situations, you are requested to share the images of the product with proper packaging and its tracking id. We assure you to initiate a return and refund within 24 to 48 hrs.
- 4. We will also make sure that your order is re-shipped within 24 hrs. You will be also given a new tracking ID so that you can track your order. Apart from this, our customer service team will also track the order from their end to ensure that the parcel has reached to your doorstep.
- 5. Those who have placed the order but have not received our customer service team will help them in tracking their order. For any kind of assistance, kindly contact our customer service and action will be initiated within 24 hours of the complaint.
- 6. Any issues regarding the order signed and accepted by the third person on the customer’s behalf will not be accepted / entertained.
- 7. In case of any query or assistance, we request you to contact our customer service team as soon as possible so that we can help you clear all your problems within 24 hours. Our customer service team may ask for evidence of your claims in the form of images of the order/packaging/medicines or verify the tracking details.
- 8. We love to practically follow the rules of being transparent to our customers and providing a world-class shopping experience each day.
Hence, we are happy to issue a full refund or initiate return as soon as possible on the basis of the following conditions: